Política de envío
Shipping policy
Free shipping on every order. There is no minimum purchase and no shipping fee at checkout.
Where we ship
We ship to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand.
Processing and delivery times
|
Step |
Time |
|---|---|
|
Order processing |
1 to 3 business days |
|
Delivery after dispatch |
7 to 15 business days |
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guarantees. They can be longer during the holiday season or because of customs, weather or carrier delays.
Tracking
You will receive an email with a tracking number as soon as your order ships. Tracking information can take a few days to update after dispatch.
Customs, duties and taxes
Orders shipped outside our dispatch country may be subject to import duties or taxes charged by your country's customs authority. Any such charges are the responsibility of the customer.
Address errors
Please check your shipping address before you place your order. If you notice a mistake, email santagloww@gmail.com right away. We can change the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.
Late or missing orders
If your tracking has not updated for 10 business days, or your order has not arrived 20 business days after dispatch, email santagloww@gmail.com with your order number and we will investigate with the carrier.
Shipping Protection
Shipping Protection is an optional add-on you can select before checkout. It covers two things:
- Loss in transit: your order never arrives and the carrier cannot locate it.
- Damage in transit: your order arrives damaged.
If either happens, we will send a free replacement or give you a full refund, whichever you prefer, without waiting for the carrier's investigation. To make a claim, email santagloww@gmail.com within 30 days of the delivery date, or of the expected delivery date for a lost order. Include your order number and, for damage, a photo.
Shipping Protection does not cover packages that the carrier has marked as delivered and that are later stolen, or orders sent to an incorrect address provided at checkout.
If you did not select Shipping Protection, we will still help you: we open a claim with the carrier for you, and the outcome depends on the carrier's investigation, which can take several weeks. This does not affect your legal rights.
Questions
Email us at santagloww@gmail.com.